Order Processing Time
- Our processing time for orders is 3-7 working days (Monday to Friday, excluding public holidays).
Expected Ship Dates
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Standard Shipping: Expected to take 9-15 working days for lead time(Monday to Friday, excluding public holidays). We dispatch international orders via International Air Service Post or EMS Express Courier, with a non-signature tracking service provided.
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Express Shipping: Expected to take 5 days for urgent deliveries. This service is available through DHL Express, UPS, or FedEx. Please note, in instances involving customs, delivery times may extend to approximately 7 days.
Shipping Costs
- For orders over US$190, shipping is FREE.
- For orders under US$190, a shipping fee of US$10.99 applies.
- Express Shipping (DHL Express/UPS/FedEX) is available for US$35.
Supported Shipping Destinations
We currently offer international shipping to the following regions:
- United States
- Canada
- United Kingdom
- Australia
- Singapore
- New Zealand
If your country is not listed above, please contact our support team at Service@CreamColors.com to check whether shipping to your location can be arranged.
Customs and Duties
- Please note that the recipient is responsible for any taxes, customs duties, or other fees imposed by the destination country. We cannot be held responsible for any such charges applied to your order.
Shipping Delays
- While we strive to provide accurate shipping fees and delivery estimates, these can vary based on location and chosen shipping method. We are not liable for delays caused by customs clearance or unforeseen circumstances beyond our control.
Undelivered Packages
- If a package is marked as 'delivered' but has not been received, the recipient should contact their local carrier to initiate an inquiry. Cooperation is crucial for resolving delivery issues.
Shipping Address
- It’s important to provide an accurate and detailed shipping address to ensure smooth delivery. We cannot be responsible for issues caused by incorrect or incomplete address information.
Monitoring and Support
- Once dispatched, we monitor the journey of your order. Should there be any issues such as shipping damage or loss, please contact our customer support team immediately. We will review the situation and decide on the best course of action, such as issuing a replacement or processing a refund, to ensure your satisfaction.