Shipment And Delivery

Order Processing Time

Our processing time for orders is 3-7 working days (Monday to Friday, excluding public holidays).

Standard Shipping: Expected to take 9-15 working days for lead time(Monday to Friday, excluding public holidays). We dispatch international orders via International Air Service Post or EMS Express Courier, with a non-signature tracking service provided.
Express Shipping: Expected to take 5 days for urgent deliveries. This service is available through DHL Express, UPS, or FedEx. Please note, in instances involving customs, delivery times may extend to approximately 7 days.

Please note that the recipient is responsible for any taxes, customs duties, or other fees imposed by the destination country. We cannot be held responsible for any such charges applied to your order.

While we strive to provide accurate shipping fees and delivery estimates, these can vary based on location and chosen shipping method. We are not liable for delays caused by customs clearance or unforeseen circumstances beyond our control.

If a package is marked as 'delivered' but has not been received, the recipient should contact their local carrier to initiate an inquiry. Cooperation is crucial for resolving delivery issues.

It’s important to provide an accurate and detailed shipping address to ensure smooth delivery. We cannot be responsible for issues caused by incorrect or incomplete address information.

Once dispatched, we monitor the journey of your order. Should there be any issues such as shipping damage or loss, please contact our customer support team immediately. We will review the situation and decide on the best course of action, such as issuing a replacement or processing a refund, to ensure your satisfaction.

Updated on 6th, July, 2024

Best Regards,