Who is responsible for customs duties and taxes on international orders?
For international shipments, the recipient (also known as the consignee) is responsible for paying any customs duties or import taxes that may be charged upon delivery. These fees are not included in your purchase and must be paid directly to local customs authorities when the package arrives.
How much will I have to pay in customs duties?
Customs duties vary depending on the regulations of the destination country.
We offer multiple shipping options, including Regular Mail and Express Services. The shipping method you select may impact the amount of customs duties charged.
Shipments sent via DHL, UPS, or EMS may be subject to higher or variable duties, depending on your local tariff policies.
Can you help reduce my import tax?
Yes. If you have specific instructions regarding the declared value on the invoice, please email us at Service@CreamColors.com before or immediately after placing your order.
Unless otherwise instructed, we typically declare a value between $20 and $400 USD, depending on the item’s weight and volume.
What happens if my package is held at customs?
If your package faces customs clearance issues, we will provide the necessary commercial invoice and work with the shipping provider (e.g., China DHL) to assist in resolving the matter as quickly as possible.
If you have any questions, feel free to contact us at Service@CreamColors.com.