Privacy policy

Privacy Policy

This Privacy Policy describes how CreamColors (referred to as "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from creamcolors.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). By using any of the Services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on the Site, with the "Last updated" date revised.

Information Collection and Use

We collect personal information to provide and improve our Services and for marketing and communication purposes. Personal information collected depends on your interactions with us and may include:

  • Direct Information: Includes basic contact details (name, address, email, phone number), order details (payment confirmation, billing and shipping address), account details (username, password), and customer support interactions.
  • Automated Information: Through cookies and similar technologies, we collect information related to how you interact with our Services, such as device information, browser type, IP address, pages visited, and search terms that led you to the Site.

Third Party Information

We may receive information about you from third parties like Shopify for transaction processing and Google Analytics for understanding customer behavior.

Cookies and Tracking Technologies

We use cookies and similar technologies to facilitate and personalize your experience, track interactions with our Site, and for security purposes. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org. You can manage cookie preferences in your browser settings, but disabling them may affect the functionality of the Services.

Use of Your Information

  • Providing Services: Processing transactions, managing your account, arranging shipping, and facilitating communication.
  • Marketing: Sending promotional materials, conducting advertising, and understanding the effectiveness of our marketing.
  • Security and Fraud Prevention: Ensuring the integrity and security of our Services.

Sharing Your Information

We share information with third-party service providers who assist us in operating our Services, such as payment processors and fulfillment services. We also share information for marketing purposes and to comply with legal obligations. For more details on how Shopify uses your personal information, see http://www.shopify.com/legal/privacy.

Behavioral Advertising

You can opt-out of targeted advertising through various platforms:

For additional details on how Google uses your personal information, see http://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics by visiting http://tools.google.com/dlpage/gaoptout.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain personal information as long as necessary to provide the Services and fulfill our legal obligations.

Security

We strive to maintain the security of your information, although no system can guarantee complete security.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect information from children under the age of 16.

International Users

Information may be processed outside of the country in which you reside, including in the United States. We take steps to ensure that data is processed according to this policy and applicable law.

Contact Us

For questions about this policy or our privacy practices, contact us at service@creamcolors.com.

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