At Cream Colors, our core commitment is to excellence, and we are dedicated to ensuring your experience is seamless and satisfying. We recognize the challenges that may arise on your shopping journey, and our customer service team is always ready to address any concerns, ensuring your complete satisfaction with every transaction. Please carefully read through our detailed shopping policy below to ensure a smooth and worry-free shopping experience.
While we carefully curate our collection, we understand that shopping dilemmas can arise. It's important to choose your items thoughtfully, as we adhere to a strict policy against returns and exchanges due to a change of mind. However, we recognize that exceptions, such as missing or damaged parcels, may occur. In these rare instances, we encourage you to contact our customer service team promptly for an assessment. Rest assured, we are committed to providing a fair resolution, which may include issuing a refund or sending a replacement, depending on the circumstances.
Please note the key points of our policy for a smooth experience:
Order Processing and Cancellation
Our order processing is designed to get products to you as quickly as possible. Therefore, we can only cancel orders within 24 hours of placement. Beyond this window, orders are locked in for rapid processing and shipment.
If You Encounter Product Issues
Upon Receiving the Item: Please inspect your order upon receipt. If you encounter any defects, damage, or receive the wrong item, take photos of both the external packaging and the item itself, and contact us immediately at Service@CreamColors.com. These photos will help us assess the nature of the problem and decide on the appropriate resolution, whether it be a refund or a replacement.
If the Item Is Not Received: For packages marked as "Delivered" but not received by you, please provide us with a loss claim from the carrier. We will process your case based on the provided information and decide whether to issue a refund or resend the item.
Refund and Replacement Policy
After communication with our customer service team, if it is determined that you qualify for our refund or replacement policy, we will provide the appropriate solution based on the specifics of the item. All approved refunds will be processed as store credit, valid for 12 months, and executed within 10 business days through your original payment method. All approved replacements will be processed within the standard order processing times of our store (3-7 business days, excluding public holidays).
Shipping and Additional Charges
Please note that original shipping fees are non-refundable. Except in cases where we have sent the incorrect item, customers are responsible for bearing the return shipping costs. All items must remain in their original condition, unopened, unused, with all tags and packaging intact, along with proof of purchase.
Sale Items and Gift Card Policy
Please be aware that all sales of sale items and gift cards are final and are not subject to our return policy.
Exchange Address
Our Company: Naiyou (Wuhan) Technology Co., Ltd.
Email us: Service@CreamColors.com
Company Address: Unit 1, Building 4, Greentown Hua Sheng Gui Yu Chaoyang, Gutian 1st Road, Qiaokou District, Wuhan, Hubei, China
We pledge to ensure your complete satisfaction, regardless of the challenges you may face. We thank you for choosing Cream Colors and look forward to providing you with a pleasant and trustworthy shopping experience.
Updated on 18th, April, 2024
Best Regards
https://creamcolors.com/