Who is responsible for customs duties and taxes on international orders?

For international shipments, the recipient (also known as the consignee) is responsible for paying any customs duties and import taxes that may be levied upon delivery. These charges are not included in the initial purchase and must be paid directly to Customs when the package is received.

How much will I have to pay in customs duties?

Customs duties vary by country and depend on each country's specific tariff regulations.

Please note: We offer different shipping options, including Regular Mail and Express Service, which can influence the amount of customs duties due.

For items shipped via Express Services like DHL, UPS, or EMS, customs duties may vary significantly depending on the tariff policies of the importing country.

How do we help reduce your import tax?

If you have specific preferences for the declared invoice value, please reach out to us at Service@CreamColors.com. We will adjust the declaration according to your specifications. Without specific instructions, we typically declare an item value ranging from $20 USD to $400 USD, based on the package's weight and volume.

What actions do we take if your package faces customs clearance issues?

Should your shipment encounter customs clearance difficulties, we will provide you with the shipping invoice needed for customs. Additionally, we will coordinate with China DHL to assist in resolving these issues effectively.


Updated on 18th,April, 2024

Best Regards

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